All in-stock items will be subject to next-day delivery, provided they have been ordered and paid for before the daily 10am deadline.
Delivery fees will be charged on all orders under R2000, returns and exchanges.
While deliveries are not usually made over weekends, they may be arranged by making a special request and for an additional charge. Similarly, overnight deliveries can also be arranged at special request for a supplementary charge. However, an additional day will be required should the delivery address fall outside a major urban centre.
All merchandise may be returned within 15 days of the date of invoicing, provided that it is accompanied by a copy of the invoice, as well as any specialised packaging or display material included. In addition, a valid reason must be provided for the return of the item.
Please note that all returns are credited at the discretion of Jewels for Africa, and that items modified in any way will not qualify for return credit. This includes, but is not limited to, items that have been resized or personalised with an engraved message. Additionally, custom-made and special order items will not qualify for return credit.
All diamond purchases can be accompanied by a certificate of authenticity from an internationally recognised laboratory. This service is available at an additional charge, on special request.
Should you require a different quality of diamond than those advertised in this catalogue, we will be able to accommodate your needs with a special order item. This requires a special request and is offered at an additional charge.
Where items in the catalogue are not listed as having a centre stone, one will be provided on request. The centre stone options available are as follows:
- White gold (WG)
- Yellow gold (YG)
- Blue topaz
‘Special orders’ are orders made by request, whereby the item is customised in a particular way and therefore deviates from the standard item as advertised in the catalogue.
We will endeavour, as far as possible, to provide your custom-made piece in the requested size or with the particular diamond specifications that you require. However, please note that manufacturing special orders may have an implication on delivery lead times.
For your reference, all items with personalised engraving are considered to be special orders.
Please note that special order items cannot be returned or exchanged.